krikya's Privacy Policy
krikya treats the protection of users' personal information as its top priority. This policy describes how your information is collected, what it is used for, and how it is kept secure.
krikya is an online gaming and betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains how krikya handles the personal information of its users. By using the krikya platform, you are considered to have agreed to the terms of this policy. To learn the full terms of use, please read our Terms and Conditions.
1 Types of Information Collected
krikya collects the types of information described below in order to run its services smoothly. Data collection is limited to what is strictly necessary.
1.1 Information provided at registration
- Full name and date of birth (for age verification — all activities are for ages 21+)
- Mobile number and email address
- Country and district of residence
- Preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
1.2 Transaction-related information
- Deposit and withdrawal amounts and timestamps
- Partial payment method identifier (full account numbers are not stored)
- Bonus usage history
1.3 Technical and usage information
- IP address and device type (phone, tablet, or computer)
- Browser type and version
- Date, time, and duration of platform access
- Logs of which games or sections were used
- Information collected through cookies and similar tracking technologies
2 Purpose of Data Collection
krikya uses collected information only for legitimate and specific purposes. Information is never sold to third parties.
- Creating and managing accounts and keeping logins secure
- Processing deposits, withdrawals, and other financial transactions
- Verifying identity and age in accordance with applicable law
- Preventing fraud, money laundering, and other misuse
- Analysing the platform to improve the user experience
- Providing customer support via live chat and email
- Communicating about bonuses and promotional offers (where consent has been given)
- Monitoring usage patterns to support responsible gaming
3 Data Storage and Security
krikya uses industry-standard technical and organisational measures to keep users' information secure.
3.1 Technical security
SSL encryption is used when transferring data on the platform, which keeps your personal and financial information inaccessible to third parties. Data stored on servers is also kept in encrypted form.
3.2 Access control
Only authorised krikya staff can access user information, and they are bound by training and confidentiality agreements. No staff member can view passwords directly — passwords are always stored as encrypted hashes.
3.3 Data retention period
Information is retained for as long as an account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory requirements. Once that period ends, the information is securely deleted.
4 Data Disclosure and Third Parties
krikya does not sell user information to third parties for commercial purposes under any circumstances. However, limited information may be shared in the following situations:
- Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and related banks to complete transactions.
- Technology service providers: Companies that assist in running the platform receive only the information needed for that service and are required to comply with krikya's privacy policy.
- Legal obligations: Information may be disclosed pursuant to a court order or a lawful request from a competent authority.
- Fraud prevention: krikya may work with specialist security service providers to operate anti-fraud systems.
5 Cookie Policy
The krikya website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve the functionality of the platform.
5.1 Types of cookies
- Essential cookies: Required to keep login sessions active and to maintain security. These cannot be disabled.
- Functional cookies: Used to remember your preferences (such as language and game settings).
- Analytics cookies: Used to understand which parts of the platform are used most, helping to improve service quality.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some services from working.
6 User Rights
krikya gives users certain rights over their own information:
- Right to know: You can find out what information krikya holds about you and how it is being used.
- Right to correction: If your account contains incorrect or outdated information, you can request that it be corrected.
- Right to deletion: In certain circumstances (where there is no legal obligation to retain it), you can request that your information be deleted.
- Right to object to processing: You can object to your information being used for marketing purposes.
- Right to data portability: You can request certain information in a machine-readable format.
To exercise these rights, contact krikya's support team via live chat or email. Requests will be responded to within a reasonable time of receipt.
7 Protection of Minors
All krikya services are strictly for persons aged 21 or over. krikya does not knowingly collect or process the information of anyone under the age of 21. An age verification process is carried out at registration. If a person registers by providing false information to bypass the age limit, the relevant account will be closed and all associated information will be deleted.
To learn more about responsible gaming and to keep your own or a family member's gaming habits healthy, read our Responsible Gaming Guidelines.
8 Marketing Communications
If you give consent at registration, krikya may send promotional offers, bonus updates, and gaming-related information to your mobile or email. You can withdraw this consent at any time — through your account settings or via the support team.
Withdrawing consent will not stop transactional messages that are necessary for your account (such as transaction confirmations and security OTPs) — only promotional communications will stop.
9 Third-Party Links
The krikya platform may sometimes contain content from third-party game providers (Pragmatic Play, PG Soft, Evolution, Spribe, etc.). These third parties have their own privacy policies, and krikya is not responsible for their data collection practices. Users are advised to read the relevant privacy policy before using any such service.
10 Policy Changes
krikya may update this privacy policy when necessary. If a significant change is made, notice will be sent to your registered email or mobile, and a notification will be shown on the platform. Continued use of the platform after an updated policy is published will be considered acceptance of the revised policy.
If you have detailed questions about this policy, visit our FAQ section or contact our support team via 24/7 live chat.
11 Contact Information
For any privacy-related requests or complaints, contact krikya's support team:
- Live chat: Available 24/7 directly on the platform in Bengali or English.
- Email: [email protected]
krikya takes every privacy-related request seriously and responds within a reasonable time.
Your data is protected, your experience is secure
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